Discover Scotland Tours Ltd.
Terms and Conditions.
Important Legal Notice
This legal notice applies to the entire contents of this website under the domain name www.discoverscotlandtours.com (the “Website”) and to any correspondence by e-mail or webmail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms if you do not accept these terms do not use this website.
All bookings made by way of this website incorporate and are subject to these Terms and Conditions.
This notice is issued by Discover Scotland Tours Ltd (the “Company”) with its registered office at 9 Kilwinning Road, Irvine, KA12 8RR Scotland. Registered in Scotland. Company registration No 313476. Tel No 0141 887 6777. Email email@example.com
1.1 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.
1.2 The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded or augmented by expressly designated legal notices or terms located on particular pages of this Website.
1.3 You are permitted to print and download extracts from this Website for your own use on the following basis:-
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text;
the Company’s copyright and trade mark notices appear in all copies.
1.4 Unless otherwise stated, and subject to paragraph 1.5, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 1.3 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
1.5 All trademarks used on this Website are the property of the proprietor/s of those trademarks. The Company makes no claim to ownership of trademarks used on the Website of which they are not proprietors.
1.6 Subject to paragraph 1.3, no part of this Website may be reproduced or stored in any other Website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
1.7 Any rights not expressly granted in these terms are reserved.
- Links to and from other Websites
2.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third-party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
2.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
you obtain our prior consent;
you do not remove, distort or otherwise alter the size or appearance of the Company’s logo;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that the Company is endorsing any products or services other than its own;
you do not misrepresent your relationship with the Company nor present any other false information about the Company;
you do not otherwise use any of the Company’s trademarks displayed on this Website without express written permission from the Company;
you do not otherwise use any trade marks other than those owned by the Company displayed on this Website without written permission from the proprietor of that trade mark;
you do not link from a website that is not owned by you;
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
2.3 The Company expressly reserves the right to revoke at any time the right granted in paragraph 2.2 for breach of these terms and to take any action it deems appropriate.
2.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 2.2.
3.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.
3.2 The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.
- Our Services and your obligations
We are a tour operator. We provide transport to and from venues and provide a driver-guide on your journey.
On receipt of payment your reservation will be confirmed.
Prices and optional activities
Tour prices are for transport and driver-guide service only. Meals, drinks, refreshments and entrance fees to visitor attractions, cruises, castles, whisky distilleries, activities, and accommodation are additional optional extras and are not included in your tour ticket price.
The Company makes no recommendation that any activity you wish to book is suitable for you to undertake. You alone are responsible for your own choice of activities and for being satisfied that they are appropriate for you. This is particularly so in relation to strenuous physical activities such as Go Ape, the Loch Ness Rib Ride, and the Highland Fling Bungee Jump.
Tour Departure Time
We request passengers be at their departure point 15 minutes prior to the published departure time.
Passengers who have a confirmed Hotel, Guesthouse or Hostel pick-up must be ready at the main door of their accommodation 5 minutes prior to the expected arrival time of their coach. Failure to be there may result in the driver departing without you.
Please note if you are late in arriving at your departure point and consequently miss your tour you will not be entitled to a refund.
Alterations by the Company
The Company will do everything reasonably possible to provide your tour itinerary as planned.
The Company reserves the right to alter tour itineraries due to weather, availability of attractions or other circumstances.
The Company reserves the right to change the size and type of coach operating on our tours.
Accommodation & Activities
Accommodation and Activities are not included in the tour price. Hotel, B&B & Hostel accommodation for our Multi-Day tours are provided independently by third party accommodation providers.
Arrangements for accommodation and optional activities are subject to the terms and conditions and limitations of liability imposed by the persons who provide the accommodation and activities, and as such any contracts undertaken are made between the Customer and the Third-Party accommodation or activity provider.
All such arrangements are made independently of the Company, irrespective of any assistance which the Company may provide in securing such arrangements. In securing such arrangements the Company is acting as your agent and not as the agent for the accommodation or activity provider.
Where a customer chooses to book their own accommodation for our multi-day tours, they must stay within the following locations. These are the locations where the driver-guide will be dropping off and picking up all customers on tour:
- Isle of Skye 3 day tour – Kyleakin
- Isle of Skye 4 day tour – Broadford
- Isle of Mull 4 day tour – Tobermory
- 6 Day Island Hopping – Tobermory & Kyleakin
Please note that some accommodation providers only accept cash payments and do not accept debit/credit cards for payment.
Cancellations and Refunds
Discover Scotland Tours reserve the right to cancel tours/excursions where the minimum numbers of passengers are not reached. The minimum number of passengers required for a tour/excursion to operate is 6.
In the event we have to cancel a tour/excursion due to not reaching the minimum numbers, we will offer you an alternative date of travel or an alternative tour/excursion, however if none of these are suitable, you will be offered a full refund with no further liability to Discover Scotland Tours.
In the unlikely event we have to cancel a tour/excursion a full refund will be given.
One Day Tours
1. If you cancel your reservation/tour 48 hours or more prior to departure – you will be refunded 90% of the tour price.
- Cancellations made less than 48 hours prior to departure – no refund will be due.
Multi-Day Tours (2-6 day tours)
1. If you cancel your reservation/multi-day tour 15 days or more prior to departure – you will be refunded 90% of the tour price.
- Cancellations made less than 15 days prior to departure – no refund will be due.
1. If you cancel your reservation/excursion 15 days or more prior to departure you will be refunded 90% of the excursion price.
- Cancellations made less than 15 days prior to departure – no refund will be due.
- In the event your ship is unable to dock for whatever reason – you will receive a full refund.
- Travel Vouchers do not have an expiry date and can be used towards any future tour purchase.
- Travel Vouchers are not transferable and have no cash value.
- Vouchers can be used towards full or part payment of any tour cost. Payment for optional extras or accommodation cannot be made via travel voucher.
- Gift Certificates cannot be purchased using travel vouchers.
- Bookings can be made over the telephone or by email. If an outstanding balance is present this can be paid over the telephone or via payment link.
5 Limitation and Exclusion of Liability
5.1 Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
5.2 We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of our contract with you. In the event that any loss or damage suffered by you relates to your business activities we exclude all liability for any business loss (whether directly, indirectly, or consequentially including without limitation any economic loss or other loss of turnover, profits, business or goodwill) and in particular we exclude all liability for loss of profits or other economic loss arising out of a breach of our contract with you.
5.3 We will compensate you for any loss or damage you may suffer which leads to your personal injury or death if we fail to carry out our duties imposed on us by law unless that failure is attributable to:-
- Negligence on your own part;
- A third party unconnected with the provision of the services under our contract with you; or
- events which we could not have foreseen or forestalled even if we had taken reasonable care.
Whilst the Company maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover their period of travel.
This is limited to one piece of luggage (similar to an airline cabin bag) with a maximum weight of 15kg per person. For guidance, measurements should be no more than 65cm x 45cm x 30cm / 25in x 18in x 12in. You are allowed one small carry-on bag for onboard personal items.
Children under five years of age are not permitted on any of our tours. Children under 14 are not permitted on our 2 Day Loch Ness, Glencoe & the Highlands adventure tour. Persons under the age 18 are not permitted on our Malt Master Whisky, Dumbarton Castle & Loch Lomond Shore Excursion.
9 Third Party Providers/Carriers
The Company does not accept or have any liability for any acts or omissions whether negligent or otherwise of any provider (including accommodation providers, sub-contracted coach services, tourist attraction providers, activities and activity providers and print material providers) unless such a person is employed by or under the direct control of the Company.
Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.
10 Customer Conduct
The Company reserves the right to refuse to carry any person(s) whose conduct or manner is likely to upset or cause offence to other passengers. In an event such as this full cancellation charges will apply to the customer(s) and Discover Scotland Tours Ltd will have no further liability to that customer(s).
Smoking is not permitted on our mini coaches.
12 Force Majeure
Neither party shall be liable for any default in performance of their obligations due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of either party.
Both parties shall be released from their respective obligations once a booking has been made and confirmed by the Company in the event of a national emergency, war or prohibitive governmental regulations or if any cause beyond the control of the parties shall render performance of this agreement impossible.
13 Visitor Material
14 Governing Law and Jurisdiction
This legal notice and all confirmed tour bookings are governed by and construed in accordance with Scots’ law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the Scottish courts.
These terms and conditions were last updated on 31st March 2021